Index20.com offers UPS Ground Shipping to all U.S. destinations (except Alaska and Hawaii; orders to Alaska and Hawaii can only be shipped by 2nd day or Next Day service). We also ship to Canada and the U.K.
We aim to deliver all watches that are in stock within 1-3 working days. Customers will be notified by email of backorders which will be held upon request, and shipped upon availability.
Yes, simply send us an email at info@index20.com with some information of your order, and you'll receive the reply with tracking information.
If for any reason you are not fully satisfied with your purchase, simply return it so that we receive the merchandise back within 7 days of the invoice date for a full product refund.
(Sorry, we cannot refund freight, gift-wrapping, special order and final sale merchandise or items with personalized inscriptions).
Please allow for sufficient transit time when shipping back any merchandise. All merchandise should be returned to us fully insured. For your security, all returns are opened in the presence of two jewelry receivers who verify the contents upon their arrival. We can only refund merchandise that is received back within 7 days of the invoice date and is in new, resalable condition without any scratches, nicks or marks. Refunds for orders paid by credit card can only be refunded to original credit card account.
Refunds for orders paid by ch! eck, money-order or wire transfer will be refunded by check.
